The Motorola SURFboard SB6141 is a DOCSIS 3.0 cable modem designed for high-speed internet access, offering reliable performance and advanced features for optimal connectivity.
It supports both single and bonded channels, ensuring faster downstream and upstream data transfer rates, making it ideal for streaming, gaming, and other high-bandwidth activities.
1;1 Overview of the SB6141 Cable Modem
The Motorola SURFboard SB6141 is a DOCSIS 3.0 cable modem designed to deliver high-speed internet access with enhanced reliability and performance. It supports up to 8 downstream and 4 upstream channels, enabling faster data transfer rates for streaming, gaming, and other bandwidth-intensive activities.
This modem is compatible with major cable providers and offers a user-friendly design for seamless connectivity and optimal online experiences.
1.2 Key Features and Benefits
The SB6141 supports DOCSIS 3.0 technology with 8×4 channel bonding, enabling faster downstream and upstream speeds. It features an Ethernet port for wired connections and is energy-efficient. The modem is FCC-compliant and compatible with major cable providers, ensuring reliable performance and wide compatibility for various internet services.
Safety and Regulatory Information
Read all safety precautions to avoid fire, electric shock, or injury. Ensure proper installation and adhere to FCC regulations for safe operation and compliance standards.
Compliance with safety guidelines ensures reliable performance and prevents potential hazards during usage.
2.1 Important Safety Precautions
Read all instructions carefully before operating the SB6141. Ensure proper grounding and avoid exposure to lightning or electrical surges. Never modify the device or use damaged cables. Keep it away from water and extreme temperatures to prevent damage or safety hazards.
Follow FCC guidelines for safe operation. Avoid improper installation that could lead to electric shock or fire risks. Always unplug during storms to protect the modem and connected devices.
2.2 Compliance with FCC Regulations
The Motorola SURFboard SB6141 complies with FCC regulations under 47 CFR Parts 2 and 15, ensuring operational safety and electromagnetic compatibility. It is certified as a Class B digital device, meeting standards for residential use.
Motorola declares that the SB6141 adheres to FCC rules, avoiding harmful interference. Any unauthorized modifications may void FCC compliance and operational authority, as stated by Motorola Mobility.
Getting Started with the SB6141
This section provides a guide to unpacking and setting up your Motorola SURFboard SB6141, including checking the contents and preparing for installation. Essential for new users.
3.1 Unpacking and Inventory
When you unpack your Motorola SURFboard SB6141, ensure all components are included: the modem, power supply, Ethernet cable, and quick-start guide. Verify each item for damage. Contact Motorola support if any items are missing or damaged to ensure proper installation and functionality. This step is crucial for a smooth setup process.
3.2 Minimum System Requirements
To ensure optimal performance, your system must meet the following requirements: Windows XP/Vista/7/8 or Mac OS X, a 1.5GHz processor, 2GB RAM, and an Ethernet port. A web browser like Internet Explorer, Chrome, or Safari is also necessary. The SB6141 is compatible with most modern operating systems and devices, ensuring seamless connectivity for various computing environments.
Product Overview
The Motorola SURFboard SB6141 is a DOCSIS 3.0 cable modem designed for high-speed internet access, ideal for home or office use, offering reliable performance and ease of use.
4.1 Front Panel LEDs and Their Meanings
The SB6141 features LED indicators on the front panel that provide status information. The Power LED indicates proper power connection. The Downstream LED shows the status of downstream channels, with green for non-bonded and blue for bonded connections. The Upstream LED indicates upstream channel status, and the Online LED shows internet connectivity, with green for active connection and off for no connection.
4.2 Rear Panel Ports and Connectors
The SB6141’s rear panel includes an Ethernet port for connecting devices via an RJ-45 cable, a coaxial cable connector for the incoming cable signal, and a 12VDC power connector for the power supply. These ports enable easy installation and connection to your network, ensuring reliable performance and high-speed internet access.
Connecting the Modem
The SB6141 is designed for indoor use, with easy connections via a coaxial cable and an Ethernet port, ensuring reliable high-speed internet connectivity for your devices.
5.1 Physical Installation and Placement
Place the SB6141 on a flat, stable surface near your computer or router. Ensure proximity to cable and power outlets for convenient connections. Avoid exposing the modem to extreme temperatures or moisture. Position the device away from direct sunlight and electrical interference sources for optimal performance. Keep the coaxial and Ethernet cables organized to maintain a tidy setup and prevent damage.
5.2 Wall Mounting Instructions
Print the Wall Mounting Template from the user guide. Mount the SB6141 horizontally or vertically using two M3 screws and a screwdriver. Ensure the wall is structurally sound and avoid drilling near water, gas, or electrical lines. Route the Ethernet cable indoors to prevent lightning damage. Secure the modem firmly to the wall for stability and optimal performance.
Configuring the Modem
Access the SB6141 Web Manager through a connected device to configure settings. Set up TCP/IP for Windows to automatically obtain IP and DNS addresses for internet connectivity.
6.1 Accessing the Web Manager
To access the SB6141 Web Manager, open a web browser and navigate to http://192.168.100.1. This interface allows you to configure modem settings, view connection status, and manage advanced features; The default admin credentials are typically required for access, ensuring secure configuration and monitoring of your modem’s performance and connectivity settings;
6.2 Setting Up TCP/IP for Windows
To configure TCP/IP settings on a Windows system, go to the Network and Sharing Center. Select “Change Adapter Settings,” then choose your Ethernet connection. Click “Properties,” select “Internet Protocol (TCP/IP),” and ensure “Obtain an IP Address Automatically” and “Obtain DNS Server Address Automatically” are enabled. Click “OK” to save settings and restart your system to apply changes.
Monitoring and Maintenance
Access the SB6141 Web Manager at 192.168.100.1 to monitor modem status, view signal levels, and configure settings. Regularly check for firmware updates and reset defaults if needed.
7.1 Viewing Modem Status
To view the modem status, access the SB6141 Web Manager at 192.168.100.1. The dashboard displays real-time data, including downstream and upstream channel status, signal strength, and connection details. Use the navigation tabs to check network configuration, event logs, and firmware version. This tool helps monitor performance and troubleshoot connectivity issues efficiently.
7.2 Restoring Factory Defaults
To restore the SB6141 to factory defaults, access the Web Manager at 192.168.100.1. Navigate to the Configuration menu, select Reset All Defaults, and confirm. This action resets all settings to their original state, erasing custom configurations. Use this feature cautiously, as it may require reconfiguration of network settings to reestablish internet connectivity.
Troubleshooting Common Issues
Identify and resolve common issues by checking LED statuses, resetting the modem, or contacting technical support for assistance with connectivity or configuration problems.
8.1 Diagnosing Connection Problems
Diagnose connection issues by checking the front panel LEDs. A blinking Power LED indicates a modem malfunction, while a solid Receive LED confirms downstream channel connection. If the Send LED is off, upstream communication is faulty. Ensure all cables are securely connected and restart the modem. If issues persist, contact your service provider or technical support for further assistance.
8.2 Error Conditions and LED Indicators
The LED indicators on the SB6141 provide critical diagnostic information. A Power LED that is off indicates no power supply, while a solid Receive LED confirms a downstream connection. If the Send LED is off, upstream communication is lost. Blinking LEDs suggest scanning or bonding issues; Refer to the user manual for detailed LED status interpretations and troubleshooting steps to resolve connectivity errors effectively.
Technical Specifications
The SB6141 supports DOCSIS 3.0 with 8×4 channel bonding, offering up to 343 Mbps downstream and 131 Mbps upstream. It features a 10/100/1000Base-T Ethernet port, F-connector, and 12W power consumption.
9.1 Hardware and Performance Details
The SB6141 features a DOCSIS 3.0 modem with 8×4 channel bonding, supporting up to 343 Mbps downstream and 131 Mbps upstream. It includes a 10/100/1000Base-T Ethernet port, coaxial F-connector, and 12VDC power input. Dimensions are 5.7 x 5.7 x 1.5 inches, weighing 1.2 pounds. Built by ARRIS, it supports TCP/IP and includes status LEDs for power, downstream, upstream, and internet connectivity.
9.2 Upstream and Downstream Capabilities
The SB6141 delivers up to 343 Mbps downstream with eight bonded channels and 131 Mbps upstream with four bonded channels. It supports QPSK, 8/16/32/64/128 QAM modulation, and channel widths from 200 kHz to 6.4 MHz. These capabilities ensure high-speed data transfer for demanding applications like streaming and online gaming, providing a robust and efficient internet experience.
Warranty and Support Information
Motorola provides a limited warranty for the SB6141, covering defects in materials and workmanship for a specified period. Contact Motorola support for assistance or warranty claims.
10.1 Motorola Warranty Terms
The Motorola SURFboard SB6141 is covered under a limited warranty by Motorola Mobility, covering manufacturing defects for a specified period. Damages from misuse or unauthorized modifications are excluded. Contact Motorola support for warranty claims. Full terms and conditions are detailed in the official Motorola documentation provided with the device.
10.2 Contacting Technical Support
For technical assistance with the Motorola SURFboard SB6141, visit Motorola’s official website at http://www.motorola.com or call their support line at 1-877-466-8646. You can also contact them directly at 1-215-323-1000. Support is available to address any issues or questions regarding the modem’s installation, configuration, or operation.